Then call Spectrum (at their customer service number on your bill) and ask if there is any such person working there. Spectrum representatives will always have an account number." Spectrum recently sent out a warning to customers saying: "If an offer doesn't sound right, customers may ask the representative on the phone to validate they are a employee by looking up their account number. We contacted Spectrum, and the company said it has other complaints of these calls. It was only natural they'd start pretending to be your cable company. Scammers have been spoofing the numbers of the FBI and IRS for several years now and getting people to answer the phone that way. Instead, it was a case of "spoofing," where a fake number shows on your caller ID. When the caller then told her she could save money by signing up for a satellite TV service instead, Wilkinson realized it wasn't really Spectrum Cable on the line. "They can see your billing price right there!" "These are questions I would think Spectrum would already know," she said. "Naturally, in this day and age, who doesn't want to save money? So I said yes, and he said, 'Great, now tell me how much you are paying.'"īut that last comment from the phone rep raised a red flag. "He asked, 'Do you want to save money," Wilkinson said. The caller immediately offered to help lower her bill, so Wilkinson perked up. "It appeared that Spectrum was calling, our provider for internet, phone and cable services, so I answered, " Wilkinson said. Her cable company, Spectrum, was showing on her caller ID, so Wilkinson did what she normally doesn't do with unexpected calls: she answered. MOUNT HEALTHY, Ohio - Jackie Wilkinson recently picked up an unknown call at her home.
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